After-Sales Policy-Optical Product Line

Home> Support> Service guarantee> After-Sales Policy>

Service guarantee

Dear valued customer, thank you for choosing Mentech’s high-end optoelectronic products. To ensure a perfect shopping experience, we offer the following detailed return and refund services.

Refund Process

Retract

We do not support returns without reason, as we stand by our product quality and customer rights.

Submit Return Request

Please submit your return request within 15 days of receiving the product, detailing the reason for the return and including relevant photos.

Approval Process

Our professional team will review your return request within 48 hours and provide immediate feedback.

Return the Product

Once the return request is approved, please ensure the product is returned in its original condition along with the return documentation.

Inspect Return

Our team will rigorously inspect the returned product and confirm compliance with refund conditions within 5 business days.

Refund Processing

After verification, we will process the refund within 2 business days, returning the amount to your original payment account.

Exchange Process

Retract

We do not support exchanges without reason, as we trust in the value and quality of each product.

Submit Exchange Request

Please submit your exchange request within 15 days of receiving the product, detailing the reason for the exchange and including relevant photos.

Approval Process

Our professional team will review your exchange request within 48 hours and provide immediate feedback.

Return the Product

Once the exchange request is approved, please ensure the product is returned along with the exchange documentation.

Inspect Return

Our team will rigorously inspect the returned product and confirm compliance with exchange conditions within 5 business days.

Dispatch Exchange Product

If the desired exchange product is in stock, it will be dispatched within 1-3 business days; if not, a sales representative will contact you to confirm the exchange timeline.

Repair Policy

Retract

Most products within the warranty period (excluding consumables) are eligible for free repair services. For products beyond the warranty period, we will charge appropriate repair fees based on the actual situation.

Submit Repair Request

Please submit your repair request within the warranty period, detailing the reason for the repair and including relevant photos.

Approval Process

Our professional team will review your repair request within 48 hours and provide immediate feedback.

Return the Product

Once the repair request is approved, please return the product to us.

Inspect Return

Our team will rigorously inspect the returned product and confirm compliance with repair conditions within 5 business days.

Dispatch Repaired Product

After thorough testing and confirmation, we will dispatch the repaired product.

We are committed to providing excellent after-sales service. If you have any questions or suggestions regarding the return, refund, or repair process, please do not hesitate to contact our customer service team. We will strive to provide you with outstanding service and look forward to establishing a long-term partnership with you.